Thanks for shopping at Woven Roots Apothecary & Community. If you are not entirely satisfied with your purchase, we’re here to help as best we can. 

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs of the original purchase are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

In most cases, we cannot be held responsible for lost, stolen, or damaged packages. If you have concerns about the condition in which your package arrives to you, please let us know so that we can address the problem as possible. 

Contact Us

If you have any questions on how to return your item to us, contact us at wovenrootscollectiveatl@gmail.com. 

As a very small business, we are unable to offer refunds for opened or used products at this time. If you have any issues with your purchased items, we welcome your feedback to help us grow.